Return & Refund Policy

Last Updated: September 7, 2026

At pastelead.shop, we want our customers to have a positive shopping experience.

1. Returns

Returns may be accepted for eligible products subject to the conditions specified for the particular product and order.

Products must generally be returned in their original condition, unused, undamaged, and with original packaging and accessories, where applicable.

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, order details, or other information to verify the issue.

3. Refunds

Once a returned product is received and inspected, we will determine whether the return qualifies for a refund.

If approved, the applicable refund will be processed using the original payment method or another appropriate method, subject to the payment provider's processing timelines and applicable law.

4. Non-Refundable Situations

A refund or return may not be available where:

• The product has been used, damaged, or altered by the customer

• The product is returned without required original packaging or accessories

• The customer has provided incorrect information

• The return request is outside the applicable return period

• The product is specifically identified as non-returnable

• The issue is caused by misuse or improper handling

5. Return Shipping

Where a return is approved, responsibility for return shipping costs will depend on the reason for the return and the applicable return terms for the product.

6. Order Cancellation

Cancellation requests may be accepted only if the order has not already been processed or shipped.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

7. Contact Us

For return or refund assistance, please contact:

Business Name: pastelead.shop
Managed By: Bagthaliya Ashokbhai Mansukhbhai
Phone: 9537364218
Email: pastelead1x@gmail.com
Address: Hari Vihar Street No. 2, Block No. 40 B, Liliya Road, Shyam Nagar, Amreli, Gujarat – 365601
GSTIN: 24DWOPB0638C1ZY